FAQ
1. If you have any problems about the order or the product, do not hesitate to contact us by email. We will solve your problem as soon as possible.
2. Any quality problem, you can apply for a replacement for free.
We do what we can to service you and maintain your customer rights! We are here to try our best to create a positive buying experience to you!
Firstly, we will provide you 15 days for returning limit once you receive the item, meanwhile we need your help to make sure that the commodity in its original conditions.
Secondly, please kindly inform us with tracking ID or photo once you return the goods. This is very important as a proof for us to release the refund to your account in time.
Thirdly, please kindly take a look at our instructions for below circumstances
- Any DOA or defective (not due to misuse) happened, please kindly notify us within 7 days, meanwhile please kindly send pictures as a proof:
- Any damaged or missing, please kindly keep original condition and collect picture evidence, then contact us as soon as possible,
- Man-made damages are not included.
N.B.: For refund or exchange, please kindly choose the cheapest carrier in your country for return shipping and the shipping fee will be paid by you under the following situation:
1). Do not like the style
2). Size is not suitable
B. How to buy customized glasses?
1. click the customized glasses listing and buy it.
2. Send us your prescription data by email. We need to know your right eyes and left eyes degree, the pupil distance. If you need multifocus reading glasses, we also need your ADD degree.
3. Customized glasses would be shipped out about 10 working days, please wait for its delivery patiently.
C. How to use the anti blue light test card?
The light source and the test card should be at the two different sides of the glasses lens. The blue light should be through the lens beforeit reach the test card.If the glasses are anti blue light, then you can not see the letters on the test card.